Refund policy

Return & Refund Policy

Thank you for shopping at GlowMuse. We are committed to providing high-quality products and a clear, fair return policy.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and unopened
  • The item must be in its original packaging
  • Proof of purchase is required (order number or receipt)

Opened / Used vs Unopened / Unused Products

Unopened & Unused Products:
Eligible for a full refund if returned within 30 days and meeting all return conditions.

Opened or Used Products:
Due to hygiene and safety reasons, any opened or used products (including skincare, beauty, or personal care items) are not eligible for return or refund under any circumstances, except in cases where the item is:

  • Damaged
  • Defective
  • Incorrect

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

Once verified, we will offer:

  • A replacement, or
  • A full refund

Return Process

To initiate a return, contact us at:

Email: glowmuse83@gmail.com

Include:

  • Order number
  • Reason for return

If approved, we will provide return instructions.

Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

  • Refund will be issued to the original payment method only
  • Processing time: 5–10 business days (depending on your bank)

Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If the issue persists, contact us at:
glowmuse83@gmail.com

Exchanges

We only replace items if they are defective or damaged.

Contact Information

GlowMuse
Harvey Lane E-Shop LLC
120 W Harvey St
McAllen, TX 78501
United States

Email: glowmuse83@gmail.com
Phone: +1 636-290-7017